End of Support for VMware ESXi 5.5 is September 19, 2018! Don’t get burned by running on an out of support hypervisor!
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What does End of Support mean?
Direct from VMware’s website – “A product has reached its end of support life when it is no longer generally supported by VMware. End of support life for a specific product is either end of General Support or end of Technical Guidance, if available for that specific product.” Basically, End of Support means a product is no longer covered by new maintenance and security patches, nor will there be new hardware support.
What happens when support expires?
Nothing will start smoking if you are still running ESXi 5.5 on September 20th, outside of what Murphy’s Law might bring you. Your VMware environment will not lock up or suddenly turn off as a result of support ending. What will happen though, is VMware Technical Support will not be able to assist you when you do have an issue and need their assistance if you are still running ESXi 5.5.
What do you need to do as a result of ESXi 5.5 End of Support?
Reach out to your ISG Account Executive and ask what your options are. Our engineers and architects can walk you through upgrade paths and discuss options, covering simple ESXi upgrades all the way to infrastructure overhauls to support a growing workload.
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First things first, just to make sure we’re all on the same page.
Phishing is a type of cybersecurity attack. Someone impersonates a legitimate entity to try to persuade the recipient to hand over sensitive information. Most phishing happens via email.
Compared to other forms of hacking, phishing is quite easy to execute. In fact, the first “phishers” used AOL in the 1990s to get information from unsuspecting AOL users. These attacks were painfully simple. But here’s the kicker. They didn’t differ much from phishing attacks of today!
The attackers simply pretended to be AOL employees. Even if only a few victims believed their ruse, the attack was worth it. That’s because if even one person falls for a phishing tactic, the results can be devastating.
Here are the fundamental things all your employees need to know to protect your company from phishing attacks.
1. Phishing can happen anywhere
While most people think of phishing as occurring exclusively via email, it can also happen on social media sites, in messaging apps, and through any method of online communication.
If your employees are communicating anywhere online, they need to make sure they really know who is at the other end.
2. Phishing can get complex
Some phishing attempts are just hackers sending out emails to a random group of people and hoping one of them will bite. But an increasing number of phishing attacks are getting more sophisticated.
In some cases, hackers will spend months or more building a relationship with the target through false social media profiles and frequent communications. This combines catfishing and phishing, forming a dangerous combination.
After a while, the target grows comfortable with the hacker and trusts them enough to share personal information.
3. Phishing costs businesses a lot
Some sources estimate that phishing attacks may cost American businesses up to $500 million per year, with thousands of businesses targeted and more personal consumers attacked at home.
That figure comes only from the attacks that were investigated by the FBI over a period of three years, so it is likely that the total cost to US businesses is more than that.
4. There are multiple types of phishing attacks
There are a few major types of phishing attacks. The most basic is when attackers email a random group of people and hope that a few of them will fall prey to the scam.
“Spear phishing” is a targeted attack that centers on one organization or a group of individuals. Attackers pretend to be someone from within the organization—a client or vendor—in order to infiltrate and get access to sensitive information. Some spear phishers are able to hack into organizational communication systems so the messages really do appear to be coming from the inside.
“Whaling” is when a spear phisher goes after a huge target.
5. Here’s how you can recognize phishing
There are many trademarks of a phishing attack. Educating employees about these signs can save your business a whole lot of money. Some of these may seem a bit obvious, but to those who are not as savvy, it’s important information that could stop an attack.
Phishing emails often come from addresses that seem like they could be legit. But if you examine the address more closely you’ll notice that it’s a little off. Perhaps it’s one letter off from the company’s actual name or the email address doesn’t follow the convention of other people you have met from that organization. You will find a similar situation with URLs in phishing messages.
Many phishing emails have bad spelling and improper grammar, typically due to poor translations. If it was coming from a legitimate organization, typos are possible, but not usually at the magnitude seen in phishing emails.
Finally, if a message seems too good to be true, it probably is!
Use these tips to avoid harmful phishing attacks. For more information on how to protect your business, be sure to contact your IT support partner.
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First things first, just to make sure we’re all on the same page.
Phishing is a type of cybersecurity attack. Someone impersonates a legitimate entity to try to persuade the recipient to hand over sensitive information. Most phishing happens via email.
Compared to other forms of hacking, phishing is quite easy to execute. In fact, the first “phishers” used AOL in the 1990s to get information from unsuspecting AOL users. These attacks were painfully simple. But here’s the kicker. They didn’t differ much from phishing attacks of today!
The attackers simply pretended to be AOL employees. Even if only a few victims believed their ruse, the attack was worth it. That’s because if even one person falls for a phishing tactic, the results can be devastating.
Here are the fundamental things all your employees need to know to protect your company from phishing attacks.
1. Phishing can happen anywhere
While most people think of phishing as occurring exclusively via email, it can also happen on social media sites, in messaging apps, and through any method of online communication.
If your employees are communicating anywhere online, they need to make sure they really know who is at the other end.
2. Phishing can get complex
Some phishing attempts are just hackers sending out emails to a random group of people and hoping one of them will bite. But an increasing number of phishing attacks are getting more sophisticated.
In some cases, hackers will spend months or more building a relationship with the target through false social media profiles and frequent communications. This combines catfishing and phishing, forming a dangerous combination.
After a while, the target grows comfortable with the hacker and trusts them enough to share personal information.
3. Phishing costs businesses a lot
Some sources estimate that phishing attacks may cost American businesses up to $500 million per year, with thousands of businesses targeted and more personal consumers attacked at home.
That figure comes only from the attacks that were investigated by the FBI over a period of three years, so it is likely that the total cost to US businesses is more than that.
4. There are multiple types of phishing attacks
There are a few major types of phishing attacks. The most basic is when attackers email a random group of people and hope that a few of them will fall prey to the scam.
“Spear phishing” is a targeted attack that centers on one organization or a group of individuals. Attackers pretend to be someone from within the organization—a client or vendor—in order to infiltrate and get access to sensitive information. Some spear phishers are able to hack into organizational communication systems so the messages really do appear to be coming from the inside.
“Whaling” is when a spear phisher goes after a huge target.
5. Here’s how you can recognize phishing
There are many trademarks of a phishing attack. Educating employees about these signs can save your business a whole lot of money. Some of these may seem a bit obvious, but to those who are not as savvy, it’s important information that could stop an attack.
Phishing emails often come from addresses that seem like they could be legit. But if you examine the address more closely you’ll notice that it’s a little off. Perhaps it’s one letter off from the company’s actual name or the email address doesn’t follow the convention of other people you have met from that organization. You will find a similar situation with URLs in phishing messages.
Many phishing emails have bad spelling and improper grammar, typically due to poor translations. If it was coming from a legitimate organization, typos are possible, but not usually at the magnitude seen in phishing emails.
Finally, if a message seems too good to be true, it probably is!
Use these tips to avoid harmful phishing attacks. For more information on how to protect your business, be sure to contact your IT support partner.
https://projectrecognition.isgtech.com/wp-content/uploads/2019/04/inbox-1-email.jpg266702ISG Tech/wp-content/uploads/2018/02/isg-logo.pngISG Tech2018-07-19 14:07:062018-07-19 14:07:065 things every employee in your company needs to know about phishing attacks
If we’ve learned anything from the biggest cybersecurity breaches of 2017, it’s this: no one is immune from online threats. Not even the largest companies with millions in technology resources, serious cybersecurity measures and strong reputations as household names.
2017 came and went with multiple significant cybersecurity breaches involving major organizations. And the bad news doesn’t stop there. Cybercriminals aren’t going anywhere. Cybersecurity breaches are still very much a thing.
The average cost of a data breach in 2020 will exceed $150 million by 2020, as more business infrastructure gets connected. – Juniper Research
Here are three of the biggest cybersecurity breaches of 2017, what happened, and what we can learn from them.
Equifax
One of the worst breaches of all time happened in 2017 with Equifax. Equifax, as you almost certainly know, is one of the three largest credit agencies in the United States. Their data, the data that was compromised, is extremely sensitive.
Stolen information included names of customers, their dates of birth, credit card numbers, addresses, driver’s license numbers, and social security numbers. That’s pretty much everything a cybercriminal needs to engage in identity theft.
Verizon
In July of 2017, Verizon had a major cybersecurity breach that affected over 14 million subscribers.
A third-party analytics provider, NICE Systems, was using Amazon’s S3 cloud platform to store “customer call data” from telecom providers including Verizon. – Forbes
While this breach was claimed to have been brief, the 14 million affected had their data exposed, including their names, addresses, phone numbers, and most importantly, their plain text PINs. Again, this is prime information for identity theft.
This happened because some of Verizon’s security measures simply weren’t set up the right way.
Instead of a private security setting, the information was made public. Anyone with the public link could see the Verizon data, which was stored on an Amazon S3 storage server—a commonly used cloud storage for data.
Uber
While Uber’s security breach wasn’t at the same level as the Equifax or Verizon cybersecurity breaches, it was still embarrassing and alarming. In this case, the worst of it was how Uber managed things in the aftermath of the cybersecurity breach.
Uber paid a 20-year-old hacker $100,000 to keep quiet after he managed to get his hands on the personal data of 57 million users.
Instead of being transparent about the leak, Uber tried to conceal it. Not only is that illegal in California, where the home company is based, but it further erodes customer confidence. Any company that falls prey to a cybersecurity breach will take a hit to their reputation. But if you continue to mishandle things, your reputation can suffer even more.
Just ask the folks at Uber.
What we have learned
One of the major takeaways here is that while the cyberattacks have grown sophisticated and complex, there’s a lot companies of all sizes can do to be proactive. The threat is valid, but if you address potential vulnerabilities in a timely manner, you’ll be able to avoid making these kinds of headlines.
For instance, the Equifax attack was due to a flaw in a web application, Apache Struts. The tool is used to build web applications. And here’s the kicker. The problem that led to the breach was identified months earlier, but all of the Equifax machines were not updated. This allowed hackers the ability to enter.
The Uber fiasco illustrates another compelling point. If you do suffer a cyberattack, there are good ways to handle the situation and bad ways to handle it. Restoring customer trust is critical, so it’s best to be transparent and take full responsibility.
Protecting your company from a cybersecurity breach
Your company’s critical data must be protected not only for your customers and their peace of mind but for the sake of your data, as well. You need to stay ahead of ever-changing threats. Cybercriminals are constantly changing their tactics. You have to constantly adjust your protection just to keep pace.
Know where your data is stored, how it’s protected, how often that protection is updated, and utilize data analytics to strategically update your protection as needed.
Cybersecurity breaches are on the rise. Companies must take proactive steps in order to keep their data secure.
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As of late June 2018, one of Microsoft's newest software platforms, Azure IoT Edge, is generally available. This means that commercial enterprises and independent consumers now have access to it and, thanks to Microsoft's decision to take the platform open source, can begin modifying the technology to fit specific needs.
Every innovation brings new opportunity and unforeseen challenges, and there is no reason to suspect that Azure IoT Edge will be any different. Even programs created by technology industry leaders like Microsoft have their potential disadvantages.
What exactly is Azure IoT Edge? Simply put, Azure IoT Edge represents Microsoft's plan to move data analytics from processing centers to internet of things enabled devices. This sophisticated edge computing technology can equip IoT hardware with cognitive computing technologies such as machine learning and computer vision. It will also free up enormous bandwidth by moving the data processing location to the device and allow IoT devices to perform more sophisticated tasks without constant human monitoring.
A cloud-based interface will allow the user to remotely manage and oversee any and all Azure IoT Edge devices.
IoT Edge runtime operates on every IoT Edge device and controls the modules deployed to each piece of IoT hardware.
Every IoT Edge module is a container that operates on Azure services, third-party software or a user's personalized code. The modules are dispersed to IoT Edge machines and locally operate on said hardware.
Overall, Azure IoT Edge represents a significant step forward in cloud computing and IoT operations, empowering devices with functionality that wasn't before possible.
Devices like drones will be able to carry out more sophisticated tasks using Azure IoT Edge.
The cybersecurity concerns of Azure IoT Edge It is worth remembering that IoT hardware has a long and complicated history with cybersecurity standards. Considering the bulk of IoT technology adoption has been driven by consumer, rather than enterprise, products – issues like security and privacy were placed second to interface design and price point.
Research firm Gartner found that 20 percent of organizations had already reported at least one IoT-centered data breach within the three years leading up to 2018. This risk has led to IoT security spending that is expected to cost $1.5 billion globally in 2018. Some companies scrambling to make their IoT hardware more secure may want to leave this problem as a priority over incorporating Microsoft's newest software platform.
Another potential issue is Microsoft's decision to make the platform open source. The original code is public knowledge and now available to all to modify for personal use. While this flexibility will greatly help the product's user base expand, open source programs have not historically been the most secure from cybercriminals.
Many ecommerce websites ran on the Magento platform, an open source solution that became the target of a brute force password attack in 2018, which ultimately proved successful. The resulting data breach led to thousands of compromised accounts and stolen credit information.
A Black Duck Software report tracked open source programs as they have become more widespread. While the overall quality of open source code is improving, the study found that many organizations do not properly monitor and protect the code once it has been put in place, leaving it vulnerable to exploitation from outside sources.
"Microsoft annually invests $1 billion in cybersecurity research."
The Microsoft advantage However, Microsoft is arguably in position to address the major security concerns with its Azure IoT Edge platform. The company invests over $1 billion in cybersecurity research each year. According to Azure Government CISO Matthew Rathbun, a lot of this money is spent with Azure in mind:
"Ninety percent of my threat landscape starts with a human, either maliciously or inadvertently, making a mistake that somehow compromises security," Rathbun told TechRepublic. "In an ideal state, we're going eventually end up in a world where there'll be zero human touch to an Azure production environment."
Azure IoT Edge represents a bold step forward in empowering IoT technology and improving automated productivity. While there are risks associated with every innovation, Microsoft remains committed to staying at the forefront and protecting its platforms. Companies should be willing to invest in Azure IoT Edge while remaining vigilant about the possible risks.
To meet the challenge of today’s ever-increasing pace of digital change, some companies invest solely in in-house IT resources. Others leverage outsourced IT support options.
Deciding which resource is optimal for your business depends on how you run your business and what you want to gain from your IT support department.
Internal IT staff is not only more familiar with how the company functions, but also with its goals, mission and culture. Any in-house technical support will reflect those values.
In-house IT staff is also fundamentally familiar with organizational IT systems and programming, so they can be quicker to identify and address problem areas.
In-house IT support is especially critical for proprietary programming. Insider knowledge about key aspects of the organization may be intrinsic to its market value, and sharing that information with an outsourced contractor may not be worth the risk.
The cons
Cost. The expense of maintaining an in-house IT support team in place can be high. Specialists often expect higher wages, and your company may be expected to pay for their continuing education and training. Further, if their services aren’t needed on a daily basis, the company may be paying for significant amounts of downtime.
Time delays. Another challenge arises when IT projects arise faster than the IT support personnel address them. In mid- to large-sized companies, different business units may have to compete with each other for IT time to handle their particular crisis.
Lower cost—sometimes. IT functions that are common among businesses are often cheaper to access when handled by an outside contractor. These agents have streamlined the processes and practices and can offer their customers reduced prices because of those cost-saving measures. Additionally, outsourcing some of the IT support work also eliminates the expense of hiring, training and paying an IT specialist full time.
Flexible access. Many of today’s IT support vendors provide 24/7 customer service, so their customers always have access to the IT resources they need.
The cons
Remote support is the norm. Often the outsourced agent performs assessments and repairs remotely, so business owners can’t interact with that person on a face-to-face basis.
Shared resources may reduce availability. Additionally, the outsourced contractor probably has many customers, all of whom are vying for attention. Depending on the provider, there could lag between seeking support and receiving it.
The best of both worlds
Many companies elect to split their IT support options by creating a hybrid solution that responds to all their needs.
Best in-house services
Customer service. Maintaining the personal connection with customers is critical.
Proprietary information handling. Some business data is too important to share with an outsider.
Anything that can be automated. Email marketing, invoicing and billing, and even accounting can be automated to save time and money.
Backup and recovery. Having an alternate location for redundant programming ensures that corporate data remains available despite a disaster.
Colocation options. Outsourced IT support vendors can provide additional corporate data center space cheaper than building new facilities in existing structures.
Today’s marketplace offers more opportunity than ever before. Both in-house and outsourced IT support services can help businesses maximize their resources and maintain their share of that space.
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Blockchain has been turning heads since it was first unveiled in 2008 to become the backbone of then relatively unknown cryptocurrency, bitcoin. Since then, blockchain and Bitcoin have skyrocketed in public awareness, with the latter becoming the most successful cryptocurrency in history. A large portion of bitcoin's success is due to its blockchain infrastructure, which prevents the duplication of funds (preventing double-spending) and automatically time-stamps every transaction.
The developer (or developers) behind blockchain created the software to be resistant to alteration or hacking, making it one of the more inherently secure systems that companies can use to manage secure infrastructures. Some have heralded blockchain as the ultimate tool to promote cybersecurity and reduce the risk of data breaches.
Then bitcoin, in addition to several other cryptocurrencies, were hacked. According to CNN, the attack erased the equivalent of billions of dollars and sent the value of the affected cryptocurrencies plunging. The incident has many questioning just how secure blockchain is and whether the software was simply a temporary fix, like so many others, against the ever-present threat of cyberattacks.
"Blockchain can give each registered device a specific SSL certificate for authentication."
The case for blockchain While buzzwords are common in the tech industry, there are several legitimate reasons why blockchain has been celebrated as a secure platform. According to Info Security Magazine, one of blockchain's primary appeals is its decentralized data storage. While users can access blockchain data on a computer or mobile device, the program itself is typically stored throughout the network.
If one access point – or block – is targeted by hackers, then the other blocks will react to it. The attempted cyberattack will likely alter the data on the block in a way that is immediately noticeable by the rest of the chain. This block will then simply be disconnected, isolating the malicious data before it can impact the system.
Another helpful advantage of blockchain is its effectiveness against dedicated denial of service attacks. These cyberattacks target the domain name system, flooding it with so much data traffic that it essentially shuts down. Using blockchain software would allow the DNS to spread its contents to more nodes, reducing the effectiveness of the DDoS attack before it reaches a crippling stage.
Networks using a blockchain infrastructure can also bypass the need for passwords in certain situations. Instead of using the human-oriented password system, blockchain can give each registered device a specific SSL certificate. This mode of authentication is a lot more difficult for outside sources to access, reducing the likelihood of a hack.
Removing dependence on passwords may sound less secure but it is actually seen as an improvement. Employees can be careless with their login information or choose passwords that can be easily deduced by third parties. Eliminating the human factor from authentication actually goes a long way by removing one of the most common exploit points.
However, no system is 100 percent secure.
The McAfee Report While many companies preach the value of blockchain, global computer security software company McAfee recently released a critical report on the software, stating that industries have every reason to expect cyberattacks. McAfee looked at early blockchain adapters, namely cryptocurrencies, and studied the types of cyberattacks still occurring within these companies.
The report identified four primary attack types: implementation exploits, malware, phishing and general technology vulnerabilities. Certain cryptocurrencies themselves have been used to help the spread of advanced malware, including ransomware. Coin miner malware alone grew by 629 percent in the first quarter of 2018, according to McAfee data.
Cybercriminals have also been using cryptocurrencies to mask their identities, taking advantage of blockchain's secure features to help them evade the law.
Blockchain builds its infrastructure securely, but not in a manner that is invulnerable.
What companies can learn from the cryptocurrency attack Lastly, however, the attack of the cryptocurrencies themselves should highlight the limitations of blockchain. While the program may be innately secure, it is not an excuse to abandon other forms of caution. Technology is spreading at a rapid pace with information security specialists struggling to catch up.
In short, blockchain should be seen as just another tool and not a cure-all for cyberattacks. Its architecture can be helpful but must be implemented in a thorough, professional manner. Even then, it should also be paired with other programs and employee training to best reduce the risk of cybercrime.
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Cloud computing has caught on in a big way. A recent report from Right Scale found that 81 percent of the enterprise sector has adopted a multi-cloud system in at least some way. Public cloud adoption rates have continued to climb, as well, with the report noting that 92 percent of users now employ cloud technology (up from 89 percent in 2017). Across the board, cloud networks are gaining usership due to its improved interfacing, less dependence on in-house technical teams and flexible program structure.
However, some industry verticals continue to lag behind. The latest international Bitglass survey found that the retail sector has been slow to adopt cloud infrastructure. Only 47.8 percent of responding retail organizations had deployed the often-used Microsoft Office 365 suite, and Amazon Web Services – the most popular cloud system – was only used by 9 percent.
In short, retail is being left behind, and that lag is a serious problem for the industry – in part because retail is a sector that can profit immensely from successful cloud integration. However, cybersecurity concerns and technical knowledge limitations may be slowing down the adoption rate.
Taking advantage of mobile hardware Almost everyone has a smartphone, that’s not an exaggeration. According to Pew research data, 77 percent of Americans have this hardware, and that number has been climbing steadily. Since smartphones are becoming cheaper and more user friendly, it is unlikely to think this device will be replaced in the near future.
Because smartphones are so ubiquitous and convenient, consumers are using them for a wide variety of tasks, including shopping. OuterBox found that, as of early 2018, precisely 62 percent of shoppers had made a purchase through their phones within the last six months. Another 80 percent had used their smartphones to compare products and deals while inside a store.
With a cloud infrastructure, retailers can better take advantage of this mobile world. Successful retail locations should consider maintaining at least two online networks – one for customers and another for employees. This setup will prevent bandwidth lag and help keep the consumer away from sensitive information. In addition, creating a mobile experience that is user friendly and seamlessly interwoven with the physical shopping experience is paramount.
Rather than building such a system from the ground up, retailers can take advantage of the numerous infrastructure-as-a-service cloud options available, leveraging a reliable third party rather than an in-house IT team.
Shoppers are already augmenting their experiences with external online information.
Getting ahead of the latest trends Data drives business intelligence, this is true in every enterprise sector. In retail, housing the right products can mean the difference between turning a profit and going out of business. However, retailers still using traditional sales reporting will be slow to react to shopping trends, as these reports can take months to compile.
Data analytics is the actionable side of big data. In retail, customers convey valuable information about shopping habits before they even enter the store, but if this data is not being captured, it is essentially useless. Bringing in an encompassing data analytics solution, which can read information such as store purchases, response to sales and even social media reaction, can provide retailers with extra information to make actionable decisions.
“This analysis removes the guesswork about what will sell and which styles will flop on the shelves,” Roman Kirsch, CEO of fashion outlet Lesara, stated in an interview with Inc. “We don’t just know which new styles are popular, we can also identify retro trends that are making comebacks, which styles are on the way out, and that helps us to precisely manage our production.”
Improving inventory management In addition, data analytics can be paired with a responsive inventory management program. Retail-as-a-service solutions exist and can be used to track stock availability, shipping orders and in-store details. With this software, retail companies can get a real-time image of how well products and even entire locations are performing.
These solutions can prevent item shortages before they occur and give retail chains a greater understanding of performance at every location.
Using inventory management solutions can help retailers maximize their shipping profits. They can ship directly to the customer or to the retail location most in need.
Concerning cybersecurity Perhaps one of the factors slowing the adoption of cloud technology in the retail sector is cybersecurity. Retail organizations process multitudes of consumer credit information by the day, and the fallout from a data breach can be fatal in this sector. When faced with using cloud technology or in-house data center solutions, retail executives may believe that the safest hands are still their own.
However, this may not be the case. Research firm Gartner predicted that through 2022, 95 percent of cloud security failures will be the customer’s fault, meaning that issues will not come from a software defect but through poor implementation. The firm also concluded that cloud structures will see as much as 60 percent fewer cyberattacks than those businesses with in-house servers.
Cloud infrastructure is secure but must be installed and operated properly. The only thing that retail agencies have to fear when it comes to this new solution is technological ignorance, but many cloud providers and third-party services stand ready to aid in the installation process.
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Technology has gotten far more mobile within the last decade. The laptop was already allowing employees to maintain productivity on the go, but this device got augmented by the arrival of the commercial smartphone, tablet and, now, wearables. Each new hardware unveiling has increased the amount of work that can be done while mobile. This shift is leading some in the enterprise space to rethink office structure and workflow.
However, should businesses be embracing innovation at this pace? Rapid adoption of any new technology has downsides and, with cybersecurity concerns on the rise, utilizing innovative hardware can have serious repercussions. Since wearables represent the newest hardware and software infrastructure hitting industries, the question becomes: Should companies embrace this technology or exercise caution until it has become more mainstream?
“Mobile workplaces lead to improved employee retention.”
The advantages of workplace mobility A mobile workplace strategy provides several advantages. Many of these benefits, such as the greater likelihood for increased collaboration among employees, are straightforward. The more data that workers can store on their person, the less they’ll have to retreat to their desks to retrieve information.
Another benefit that may not be so apparent is how mobile workplaces lead to improved employee retention. Workers who sit at their desks all day are likely busy but may not be engaged in the workplace or its culture. This sentiment makes the task just another job, and, eventually, the employee may leave to find another that pays better or offers superior benefits. According to Deloitte data, however, engaged employees are 87 percent more likely to remain at their companies.
Mobile workflow allows workers to get up, be more flexible and do more, all of which can lead to higher levels of productivity and revenue for a business. In some ways, wearables represent the pinnacle of mobile workplace technology. With a device like augmented reality glasses, workers don’t even have to glance down at a screen to see data. This flexibility means employees can update one another in real time with the most relevant data.
How to embrace BYOD for wearables It feels strange to say now, but the smartphone did not begin with the iPhone. Blackberries and other enterprise devices existed for years prior to Apple’s launch. However, within less than a decade, Apple and Samsung overthrew the Blackberry and are enjoying immense adoption rates. What’s the reason? People liked using the tech.
Likewise, workers brought this hardware to the office before many organizations had concrete “bring your own device” policies in place. Some businesses still resist given the information security concerns associated with BYOD. However, rejecting BYOD can be just as perilous because many employees will still use personal devices anyway.
The better option is to embrace the mobile nature of this new hardware and work to develop a comprehensive BYOD policy that reflects and monitors every device. According to Tenable, many companies make BYOD available to all (40 percent) or some (32 percent) of employees, so the goal is design a strategy that reflects each employee’s device usage.
Pew Research found that, unsurprisingly, 77 percent of Americans own a smartphone. Another 53 percent own a tablet. Wearables are newer, so their device distribution is much lower. Even relatively common devices like Fitbit have not reached the level of tablets. Wearable glasses have yet to have their “iPhone moment,” where one consumer device connects and enjoys wide commercial appeal.
That said, a lower number of these devices does not mean companies can ignore them. Valuable data can be stored on a smartwatch as easily as it can on a laptop. Companies using BYOD should plan for wearables now before the devices become mainstream, allowing IT teams to create and deploy a strategy that will be safe.
Most wearables are linked to a smartphone, meaning they share the same data library.
The problematic nature of cybersecurity Cybersecurity has been struggling to keep pace with the internet of things in general and, unfortunately, wearables are no exception. A product examination conducted by HP Fortify found no hardware with two-factor authentication but noticed that all tested smartwatches stored confidential information that could be used for identity theft. These devices also received limited security updates.
Wearables will likely be driven by the same commercial appeal that spurs other recent technology, meaning that the two factors that will be stressed above all else will be price and usability. While this focus will make employees happy, it can create fits for an IT team or chief information security officer.
To help improve the cybersecurity of these devices, businesses can treat them similar to smartphones by placing them on a different network with less compromising information. Organizations can also look to implement custom multi-step authorization software whenever possible.
Augmented reality glasses often have live feeds meaning that, if hacked, outside sources can see worker operations.
Know which wearables can make an impact Lastly, businesses should not presume that all wearable technology will be viable in an enterprise setting. For instance, AR glasses will need a battery life of at least eight hours to last a full day of work, and smartwatches will have to be durable enough to withstand occasional bumps, even in an office environment.
Before investing in any official company-sanctioned hardware, thoroughly research and test devices to be sure they perform well in a typical environment. Wearables are cutting-edge technology, and many products now are designed for only niche markets rather than the mainstream.
So while companies can adopt wearables now, it makes sense to first have a policy in place. This isn’t the iPhone. Businesses have a chance to get ahead of mass wearable adoption and create policies that make sense rather than reacting to the latest tech trend.